HAMLET, N.C. -- Eleven-year-old Kaitlin Chappell of Hamlet is good at sports, but wanted to try her hand at modeling.

He mother, Tammy, took her to try out for modeling at John Robert Powers Modeling Agency in Charlotte.

The company told her she was selected.

Tammy then paid $2,900 with her credit card, but canceled the next day after Kaitlin decided the classes didn't fit into her schedule.

"They called back and said that they would reimburse the money. But they weren't going to give us the $500 fee that you have to pay," Tammy said.

Tammy agreed to that, but didn't receive a check as promised.

Action 9 contacted John Robert Powers Modeling Agency.

The company blamed the refund delay in part on not knowing how to credit refunds to credit cards.

Also, they said they were in the process of moving their offices.

After Action 9's contact, they credited $2,400 back to Tammy's account.

Modeling jobs are typically hard to find so beware of the costs of modeling classes.

Expect to pay out an extra $700 to $800 for pictures.

Finally, be sure the company has a physical address in addition to their Web site.