Enterprise business processes are the end to-end, cross-functional processes that create and ultimately deliver value to your customer. Managing these processes is critical to organizational success…and one of the most difficult challenges in business today. This course addresses the challenge of enterprise process management from both the organizational and personal perspective. In order to leverage process excellence for strategic success, enterprise process performance must be a sustainable asset. This requires cross-functional management practices that foster cooperation and a focus on customer value. November 29 & 30. http://continuinged.uncc.edu/search/publicCourseSearchDetails.do?method=load&courseId=12301 See Website