Posted: 1:31 p.m. Tuesday, Oct. 1, 2013
By Rick Couri
The latest numbers say industry giant McDonald’s set a record for its slowest service performance.
Mickey D’s customers waited an average of just over 189 seconds between ordering and picking up their food, some nine seconds longer than the national average.
QSR Magazine reports on the fast food industry, they lay the blame on what are termed "gourmet" items becoming more and more common at drive-thru windows across America.
"The operational pressures to assemble items are slowing down the drive-thru," one editor commented.
For instance: Taco Bell told QSR one of their new Cantina Bell bowls can contain up to a dozen different ingredients, slowing the process of making the order.
Another editor added that some fast food restaurants say they slowed down their process on purpose. Those stores claim they wanted orders to be more accurate.
It’s not working. Statistics indicate just over 87% of customers received the correct order compared to nearly 89% the year before.
A piece of advice if you’re REALLY in a hurry, go to Wendy’s. The home of the Frosty had the fastest drive thru time in the country at 133.6 seconds.