Action 9: Mover takes months to fix Mint Hill family's broken heirloom

by: Jason Stoogenke Updated:

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MINT HILL, N.C. - A moving company promised to make things right when movers broke a family heirloom, but it didn’t until Action 9 investigator Jason Stoogenke stepped in, according to a Mint Hill woman.

Jackie Tyson moved to another home while going through a divorce. She said she found a deal online for Here to There Movers. 

"$99. You know. Get you from 'Here to There,'" Tyson said.

She said the movers did a great job, but one thing went wrong.

“I noticed when they were coming in, my mirror was broken,” Tyson said. “It was my mom’s. She gave it to me. It has a lot of sentimental value to it.”

The company emailed Tyson on Jan. 13 and said it would make things right the next day. But Tyson said she waited three months, and there was still no fix.

“I feel frustrated. Very, very frustrated,” she said.

Here to There Movers has an F-rating with the Better Business Bureau.

"There’s bad things going on with that company: unanswered complaints, unresolved complaints," said BBB president Tom Bartholomy.

Action 9 emailed the company, asking it to make good on its promise to Tyson and received an unusual response back. It wasn’t about fixing the mirror. Instead, the company wrote one sentence, saying, “Hey, this is kind of awesome, A TV version of the BBB, cool!”

But shortly after Jason got involved, the mover did pay to fix the mirror.

When someone hires a mover:

  • Make sure the mover has insurance.
  • Make sure to know what's covered and what's not.
  • See what homeowners or renters insurance covers, because in many cases, it won't cover belongings during the move. You may want to buy the extra insurance the moving company offers.