Action 9

Consumer commission: Galaxy Note 7 users should stop using device

The U.S. Consumer Product Safety Commission is urging people to stop using the new Galaxy Note 7 immediately.

This comes after the Federal Aviation Administration warned people not to use them on planes.

FAA officials are telling passengers not to turn the note on or charge it while in the air and they are also warning them not to pack the smartphone in checked luggage.

Samsung released the new phone last month and blames the fire danger on a faulty battery.

The company announced its own recall last week and now it’s working with the Consumer Product Safety Commission on an official recall.

Press Statement from the U.S. Consumer Product Safety Commission:

Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.

This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.

CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.

We advise all consumers to report product safety incidents involving lithium-ion batteries in smartphones to us via www.SaferProducts.gov.