Mary Lee Evans’ mother is in a nursing home and she’s upset that her mother is getting bills from AT&T for two lines at the nursing home when one of them does not exist.

“And the total amount is $153.17 for the line that does not exist,” she said.

It includes expensive calling features Evans said she never asked for. On her mother’s real phone line, she said charges are $50 more each month than the company quoted.

Evans also said the Caller ID does not correctly identify her mother.

“When she calls out, I don’t want her to be someone else. She needs to be Mary Mosley,” Evans said. “What if she needs help?”

Evans said she’s complained to AT&T several times in the past.

“I have been promised so many times. They are sorry for my inconvenience and my mother’s inconvenience,” she said.

She said they also promise her everything will be fixed.

“But it doesn’t get fixed,” Evans said. “It doesn’t get fixed.”

When Action 9 contacted AT&T, the company moved quickly to fix the problem. They got rid of the nonexistent line and its bill, reduced Evans’ monthly bill and corrected the Caller ID issue.

“I saw absolutely no results until you entered the picture,” Evan said.