A woman said a company replaced her convertible's top, but part of it didn't work.

She said she then had a hard time getting in touch with them to fix it.

On warm, sunny December days, Donnis Ashton loves to drop the top and go for a spin in her 2001 Mitsubishi convertible.

“The sunshine always makes me want to put the top down, and doesn't matter if its winter time or not,” she said.

Four months ago, she had a new $800 top installed with a rear window and defogger. But later, Ashton said she found out some of the defogger lines didn't work.

She took the car back to Doby's Upholstery in China Grove, which installed the new top. They told her the problem was a ground wire. But when Ashton got the car back, she said the defogger lines still didn't work.

“And after that, they won’t return phone calls, they won't answer my phone,” she said.

Then she found out the manufacturer's warranty wouldn't cover the defogger once the top was installed.

So Action 9 called Doby's and talked to owner Gene Doby.

“So, whose responsibility is it to get this resolved?” Action 9’s Don Griffin asked.

He claimed it was a defect from the manufacturer and said he'd talk to them.

So did Action 9. That's when the manufacturer and Doby's agreed to refund Ashton the $800 she paid for the top.

She will use it to buy another top.

“Great. Best Christmas I've had in a while, really is,” Ashton said.