Action 9: Business and client understanding important in agreements

by: Jason Stoogenke Updated:

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CHARLOTTE, N.C. - Heavy winds and rain could mean storm damage and you could end up with a tarp on your home, needing to hire a roofer. But be careful, Action 9 investigator Jason Stoogenke found a situation where both sides felt like the victim.

"That's when you had the storm damage," homeowner Sherry Murphy said about storms that occurred in June. She said part of her roof came off.

"There were shingles lying around here from the porch to here," Murphy said.

She even saved a piece of a shingle.

"So this is a piece of shingle that fell off the roof correct," Murphy said.

A few months later, she got insurance money to hire a roofer Will Jones with Prime Source Roofing and cut him a check to get started.

"I gave him $2,703.97 to be exact," Murphy said. "I was very upset with myself."

She said weeks passed and Jones never came back and stopped returning calls.

That is surprising when you check his Better Business Bureau review-- a respectable A-minus with no complaints.
Jones said the process takes time and he sent Action 9 a letter saying he did a pre-inspection on Murphy's home-- an adjuster inspection.

He said he submitted the proper paperwork, all to help Murphy land the insurance money.

He said he'd still like to do the job but if she wants out, he'll refund her money.
Murphy emailed Action 9 and said "no good" acknowledging Jones took "a look at my roof" and "contacted the insurance company."

She said the "insurance company did the inspection and provided aerial shots and a determination" not Jones.

So she wants the full $2,703 back.

As a homeowner, explain what you expect and as a business, say what you can and can't do. Now, this may be heading to small claims court instead.

If you've been ripped off, overbilled or misled; or if you see something that is hurting all consumers, contact Action 9.