Action 9: Church upset over holes in new carpet

GREAT FALLS, S.C. — A local church was putting the finishing touches on its new sanctuary but when thousands of dollars of new carpet arrived – and there were holes in most of it.

So church leaders turned to Action 9 Investigator Jason Stoogenke, who got them help within two days.

Pastor Kenny Compton said Tabernacle Ministries in Great Falls isn't a wealthy church. It's taken seven years for the congregation to build its new sanctuary because money is an issue.

One of the last steps was putting down carpet.

Church leaders went to Dalton, Georgia -- the "carpet capital."

They bought more than $5,000 worth of carpet from FloorMax and had it shipped. When the truck showed up at the church, Compton said his heart dropped.

"Soon as they rolled the door up, we looked in there. We could see the damaged carpet," he said.

They took pictures of holes and tears. They used what they could, bought extra pieces to finish the job, and contacted Action 9.

FloorMax admitted the damage was bad, saying "In over 33 years in business I have not seen such neglect..."

But the store blamed the freight company. The freight company -- Roadrunner Transportation Services -- blamed FloorMax or the manufacturer, Shaw, saying the carpet was "improperly packaged."

"All we're trying to do is recover what's lost. That's all," Compton said.

By lost, he meant roughly $2,000.

Action 9 contacted Roadrunner to see if it would rethink picking up the tab. Within two days, the church sent Action 9 an email, saying Roadrunner "would...pay the claim."

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