Action 9 helps woman who was overcharged on cellphone bill

by: Jason Stoogenke Updated:

CHARLOTTE, N.C. —

When's the last time you looked through your phone bill, line by line?

Just recently, Action 9 helped a woman get hundreds of dollars back after T-Mobile charged her for a family plan by mistake.

Now, the cellphone carrier allegedly made hundreds of millions of dollars by tacking on charges customers often overlooked.

It's called cramming.

Your phone bill is stuffed with bogus charges.
 
The Federal Trade Commission is now suing T-Mobile for allegedly cramming its customers.
 
With cramming, third parties steal your phone number. Then, they sign you up for services without you knowing. 

FTC attorney Brian Shull says the signs were there, but that T-Mobile kept charging customers anyway. 

"Once the consumer paid the bill, T-Mobile would keep 35-40 percent of the charges, then pass the rest down the line," he said.

If your phone bill has any strange charges, call your provider.

T-Mobile calls the lawsuit unfounded, but it's already started reimbursing customers. 

If you think you've been crammed, go to www.Ftccomplaintassistant.Gov.