BBB Tips: How to get tickets refunded when a show is canceled

CHARLOTTE, N.C. — Boston, Bruce Springsteen and Cirque du Soleil are adding their names to the list of shows canceled in North Carolina over controversial legislation passed.

With the weather warming up and more events slated to take place there may be even more cancellations.

Better Business Bureau President Tom Bartholomy said, "Whether you get your tickets refunded depends on where, and from whom, you bought your tickets.”

The BBB also issued tips for how consumers can get a refund to an event that has been canceled.

1) If you bought your tickets on Craigslist  you may have trouble getting a refund because refunds would be issued to the original purchaser whose credit card was used to purchase the tickets.

2) If you bought your tickets on Ticketmaster you should contact Ticketmaster or go to the Ticketmaster outlet where you originally purchased the tickets. You will get the tickets and ticketing fees refunded, but not the shipping fees.

3) If you purchased your tickets on StubHub consumers will get a refund for the tickets and they will refund the shipping fees, too.

4) If you purchased your tickets at a venue, such as Time Warner Cable Arena, you will need to contact that venue to find out what their refund policy is because different venues have different policies.

gives consumers two weeks to seek a refund after the event is canceled and you must present the original tickets to get a refund.

5) If you purchased your tickets through

, they will automatically issue refunds to the original purchaser's credit card when an event is canceled including shipping fees.

The BBB is warning about the potential for problems that may exist if you bought tickets from a third party because you would not be the original ticket purchaser.

"Refunds are usually issued to the original purchaser's credit card that the seller has on file," Bartholomy said.

"If the venue issues a refund to the original purchaser's credit card, you would have to try to get a refund from the person who sold you your tickets," he said.

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