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CHARLOTTE, N.C. — An uptown hotel that reopened about a year-and-a-half ago as a high-tech testing ground for customer experience is one of two Marriott International properties where Amazon will first bring its smart speaker devices into rooms.
Amazon.com Inc. has teamed up with Marriott on the launch of its Alexa for Hospitality experience, which will allow travelers to use Amazon Echo units in their rooms to access hotel information, contact housekeeping, order room service and other hotel amenities as well as play music.
Charlotte Marriott City Center at 100 W. Trade St. and Marriott Irvine Spectrum in Irvine, Calif., will be the first to launch Alexa for Hospitality, a feature Marriott hopes to roll out at more select properties across its brands starting later this summer.
The Seattle-based tech giant said it’s inviting hoteliers beyond Marriott, including vacation rental companies, to add the Alexa for Hospitality feature.
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Cox Media Group
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