by: Scott Wickersham Updated:CHARLOTTE, N.C. —
There are major changes coming to transportation at Charlotte's airport, including buses, shuttle and parking valet.
Anchor Scott Wickersham has been going through the details of what the city is looking for from a new company to handle parking at the airport.
This move by the airport started after Channel 9 started investigating thefts from vehicles parked at the valet service at Charlotte Douglas International Airport.
Airport management said they were ready to make a change because of what was uncovered.
A 75-page document explains what they want from the company that takes over detailing challenges they will face and upgrades.
Robert Arguellas travels weekly for business and described airport parking as "a little messy."
But he loves the valet service and so does Ron Diiorio.
"One of the reasons I love this airport is this valet," Diiorio said.
However, leadership is ready for a change.
City officials said demand for parking is exploding, in the 75-page request for proposals.
Travelers that start their trip in Charlotte drive the demand for parking and that number is expected to jump from 4.5 million in 2009 to 5.3 million by 2016.
The current parking operator handles 100,000 transactions a month and with 7,000 new parking spaces, that number will jump as well.
They also said the new company should plan to double the number of cashier stations, work with an upgraded electronic valet management and pay system, as well as make every effort to minimize customer wait times.
The proposal also outlines extras like car wash, tire service and oil change.
Airport officials wouldn't comment Tuesday on the request for proposal but said they want to keep the process equitable and fair.
Leaders have a meeting Wednesday with any company interested in making a bid that has to be submitted by Jan. 24.
The company that wins could take over as early as April first.