Morris-Jenkins turns to Action 9 to protect 50K customers

by: Jason Stoogenke Updated:

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CHARLOTTE, N.C. - Morris-Jenkins, the well-known heating and air business that has 50,000 customers in the Charlotte area, had a big problem and turned to Action 9 for help.

“This is just absolutely disgusting,” said Dewey Jenkins.

Dewey Jenkins said someone is calling his customers and saying they are with an air duct cleaning business called Green Air Care.

Jenkins said the man is telling people that Morris-Jenkins sent him and that it’s all a lie.

“I guess because our name is well-known in the community, they are trading off our name,” Jenkins said.

Green Air Care has been on Action 9’s radar for three years.

The Better Business Bureau gives Green Air Care an F rating. It has more than 50 complaints against it and even put an alert on the BBB website.

In the past, Green Air Care customers accused it of robocalling, overcharging and pretending to work closely with well-known companies.

That is exactly what Morris-Jenkins said it is doing now.

Action 9 called the business and left a message, but never heard back.

Action 9 looked up local addresses for it where one doesn’t exist and another led to Brian Brown’s auto detailing showroom near South Boulevard.

It has been there for seven years.

“Has this duct cleaning business ever been in this location?” Action 9 reporter Jason Stoogenke asked.

“No, they have not been,” Brown said.

“Any one of your neighbors?” Stoogenke asked.

“None of the neighbors,” Brown said.

Morris-Jenkins sent all 50,000 customers a letter warning them it only does heating and air, no duct work.

VIEW THE LETTER

“You don’t do duct work,” Stoogenke asked.

“We don’t do any duct cleaning,” Jenkins said.

"So, if someone calls and says they're going to do the ducts on behalf of your company, that's just not true out of the gate? People should know that doesn't make sense,” Stoogenke asked.

“That’s right,” Jenkins said.

And his company will never have another company call you.

People might be asking how does the con artist know who to call? Jenkins said he isn’t sure, but he thinks he just calls until he gets one of Morris-Jenkins customers.

He does not believe anyone has hacked into his costumer database.