by: Tina Terry Updated:
CHARLOTTE, N.C. - The Charlotte-Douglass International Airport opened a new entrance road Friday designed to take drivers directly to the terminal.
Josh Birmingham Parkway draws traffic from Billy Graham Parkway and Wilkinson Boulevard and takes it directly to the terminal.
However, some drivers told Eyewitness News Wednesday the changes have left them confused.
"Yesterday was my first time coming back to the airport using the road and my first intention was to turn left and use the old road," said Stephan Moyon.
Interim Deputy Aviation Director Jack Christine said some of the confusion is typical.
"It's been 30 years that the entrance road has worked the way it has and last week for the first time in 30 years, we changed how people get to the terminal and for people who come out here a lot that can be a real change for them," Christine said.
His office has been working all week to curb driver concerns. They've posted instructional videos to Twitter and even new signage.
"Some of the signage was not as clear as it needed to be we've made some adjustments," said Christine.
Channel 9 drove down Wilkinson Boulevard toward the airport and the GPS didn't recognize the new road.
"Were working with (the Charlotte Department of Transportation) to get the maps updated. I don't know how long it will take," he said.
In the meantime, he has advice for drivers.
“If you need to use your GPS that's great, but once you get to the airport turn it off and read the signs and follow to get where you need to be,” Christine said.
The director said drivers should visit the airport's website to study the new map and check for updates.
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