by: Trish Williford Updated:
CHARLOTTE, N.C. - US Airways tweeted out a pornographic photo Monday in response to a customer’s complaint.
The tweet was deleted but not before the photo was grabbed by Twitter users, quickly becoming viral.
The US Airways Twitter account tweeted at a customer in response to her being unhappy for sitting on the tarmac for an hour in “CLT.”
US Airways deleted the tweet with the photo and posted an apology.
“We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating,” they posted on Twitter.
The USA Today is reporting that the tweet was sent to a different Twitter user who tweet the company saying: "You ruined my spring break, I want some free stuff."
The company, which recently merged with American Airlines, said the lewd image was first tweeted to @USAirways and the company accidentally included the image in a response to another customer via Twitter.
“That is very unprofessional,” said Angela Dennis, a traveler. “I mean the customer is always right in my opinion. Yeah, this is just ridiculous.”
American Airlines spokesman Matt Miller released the following statement to Channel 9:
"We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future."