On Monday, the department was finalizing paperwork for a $1,000 reward to encourage more people to come forward with tips. It's on top of the $1,000 reward that Crime Stoppers already announced for information leading to an arrest, which is likely to increase in the coming weeks.
A man shot and robbed agency owner Crystal Jordan and her husband, Robbie, as they were leaving the office on Nov. 1. Robbie Jordan was released from the hospital later in the week, but as of late Monday afternoon, Crystal Jordan was still listed in critical condition at Carolinas Medical Center in Charlotte.
"Nobody wants to solve this case more than I do," said Chief Debra Duncan. "Talking to informants, we're trying to get info that way. We're trying to re-interview the witnesses, which we've done to try to get some more info, try to get a better description."
The reward announcement came the same day that the agency office reopened for business. Dozens of people crowded the office at times, as employees and Robbie Jordan handled the day-to-day operations. DMV employees were also at the office providing assistance.
"He's just trying to maintain his living right now with what he's doing, and his wife's terribly hurt," said landlord Sidi Bundy. "He's doing well. He's cut from a stronger cloth than many of us are. He's a good man, he's a strong man (and) he's working as hard as he can to take care of his wife and his business."
The Jordans have seen an outpouring of support, including a newly-formed Facebook page that went from roughly 150 fans Monday morning to more than 500 by the evening. Well-wishers have left prayers for the couple, as well as messages hoping the shooter is caught soon.
"It's a shame when people can't operate their businesses without fear," Bundy said.
One nearby business owner who witnessed the shooting told Channel 9 that he was unwilling to speak publicly because the shooter was still on the loose. He did say, however, that he has worked fully with investigators to help them find the man responsible.
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