Action 9: Man Has Trouble Removing Daughter From Insurance

Don Davenport owns two vehicles, a '92 Ford Explorer and a '95 Grand Am.

But he complains he's been charged too much for insurance coverage.

His bill for six months from MetLife is $756. But $400 of that is for his 21-year-old daughter, who he wants taken off his policy.

Davenport's daughter moved away two years ago to live with his ex-wife, who has her on her auto policy.

"When I noticed it in 2005, I (said), 'Whoa, let me get her off of this,' and she has a ticket; you can't remove her," he said.

MetLife told Davenport the only way they would remove his daughter from his policy is if he showed proof his daughter had coverage with her mother. His ex-wife promised to send a declaration page from her policy, but Davenport said she changed her mind.

"She said, 'I'm not sending it,' I said, 'Whoa,' you know, 'Why?' She wouldn't give me an answer, so I kept trying," he said.

But no matter how much he pleaded, his ex-wife wouldn't cooperate, Davenport said. And MetLife, his carrier since 1998, wasn't eager to help him get a resolution.

"I been a customer of theirs for all these years; all I been doing is paying the premiums. Now it comes time I want something done and I can't get them to do it," he said.

Action 9 got in touch with MetLife. Representatives said proof of coverage is a standard procedure in the auto insurance industry to drop anyone from a policy. But after Action 9's contact, MetLife said it would make an exception for Davenport and remove his daughter from his policy.

The company then gave him a $400 credit.

"I'm very appreciative of it," Davenport said. "There's no way I would have got it without your help."