Updated: 4:44 p.m. Thursday, June 15, 2006 | Posted: 4:29 p.m. Thursday, June 15, 2006
Action 9: New Home Could Mean New Problems
Koy Chiu was the first to move into a new house on a cul de sac in a West Charlotte neighborhood. That meant she had to endure months of construction traffic and red dirt on her driveway.
"It takes away from the beauty of everything that I've put all my time and effort into," says Chiu.
Chiu says she complained to the assistant supervisor for construction for CP Morgan, the home builder. She says he assured her they would clean her driveway.
Chiu says she continued to complain and the builder scheduled a date to do the washing. She left family members home to wait for the cleaning crew, but says no one showed up. She then called CP Morgan to reschedule and was shocked at the scheduler response.
"She told me they're not going to do it. All I want them to do is pressure wash the driveway. I put a lot of time and effort into this house. I spend more time in my yard than I do in my house."
Chiu argued with the scheduler and then hung up the phone. That shut down all communication. That's when Action 9 got involved to help patch things up.
In a statement, CP Morgan told us they have worked diligently to address Chiu's concerns. It said they apologized if Chiu felt she was not treated to her expectations. CP Morgan then sent a crew to pressure wash her drivewat and do other repairs.
"They came out about three days ago and they did the driveway. I was satisfied; they did what they said they were gonna do"