Action 9: Woman Says Allstate Never Reimbursed Her

Clara Welborn bought a Chevy van brand new back in 1986

"We bought it to take our grandchildren wherever we went," she said.

Last summer, while pulling a camper, the van went off the road into a ditch.

"It was scratched all over here,” she said.

A body shop repaired the body damage, and Welborn’s insurance company, Allstate, paid that bill.

But Welborn has had trouble getting Allstate to reimburse her for other repairs by a second shop.

That shop replaced a broken hitch and did brake work, all stemming from the wreck.

She said Allstate told her to have the work done and they'd pay her.

"They told me to go ahead and have it fixed, you know what was caused by the wreck, and that let me go ahead and pay the bill and they would reimburse me," she said.

Welborn paid the $802 repair bill to the second shop. She said her Allstate agent and a claims rep promised to look into her reimbursement, but nothing ever happened.

It’s money she can use.

"I want what's coming to me, and I say $800 may not be much to somebody, but it is to me," she said.

After Action 9’s letter, Allstate sent Welborn her $802 and a rep called to apologize.

"He said, ‘I want to apologize, first of all, that this has gone this far.’ He said, ‘You should have done received this,’” she said.