An Internet connection problem forced a local couple to call AT&T dozens of times with no solution.
When Vivian Pompey tried to connect to the Internet at home, she couldn't. Vivian would get a message saying, "Warning: Service is not available."
"It is like I am back in the Stone Age where there is no communication," she said.
Vivian said it all started in December after she and her husband, Everette, switched to AT&T's high-speed Internet and digital home phone service.
In the process, AT&T took away their old phone number against their wishes.
"We were told that we could not have our existing number and our Internet service on the same number," said Vivian.
Later the company gave them back their old number on a land line, but they still had no Internet service.
Vivian said they called AT&T 30 times or more to complain.
"No one is giving us answers. We have been switched to this department and that department. This is not our problem and you need to talk to this person … and it is very frustrating. We are mad," she said.
That is when Action 9 stepped in and contacted AT&T's corporate office.
A spokesman said he would look into it and then sent a technician to troubleshoot the problem.
Two days after getting involved, Vivian and Everette were back up and going again.
"We are back online again. Everything seems to be good. So we are a happy customer now," said Everette.