Frustration mounted for one local homeowner who tried several times to lower her high mortgage.

Gerry Covington is stuck making $1,400 payments on a 7 percent mortgage she got years ago through her builder.

"I mean that is a bit outrageous today," said Covington.

She said she has excellent credit and has gotten letters from her lender Colonial Savings offering to lower her rate.

"Every year I would apply and every year they would say no," said Covington.

Covington said Colonial even arranged two appraisals costing her $1,000, only to be told she did not qualify.

They said she was underwater and owed more than the home was worth, but she refused to take no for an answer and eventually talked to a Colonial Savings supervisor.

That is when she found out the interest rate could not be changed due to how the loan was set up.

"I finally got a representative that said you can't do anything with this loan because it is an investor loan, so nothing is going to happen" said Covington.

That is when she turned to Action 9 for help.

Action 9 sent Colonial Savings a letter and Covington heard back from their legal department.

Colonial told her to reapply and then dropped her rate to 5 percent, a savings of $350 a month.

"You got involved and we got results," said Covington.

She said it is a lesson to other to know what is in their mortgage.