View mobile site
Follow us on
Monday, May 20, 2013 | 5:00 a.m.
Hi, (not you?) | Member Center | Sign Out
Sign In | Register
Posted: 6:06 p.m. Tuesday, Aug. 28, 2012
By Don Griffin
CHARLOTTE, N.C. —
A Charlotte man said he bought a phone that didn't work, but when he tried to return it he says the store wouldn't let him.
Michael Barnes had to go back to using his old cellphone.
He said the new boost mobile phone he bought in June stopped working soon after he got it.
"It worked for two days and it started, dropping calls and everything," Barnes said.
Barnes went back to the Boost store, Digital Link in north Charlotte. He asked for either a replacement phone or his $63 back.
He said this was the response: "No refunds, no exchanges, nuthin' we can do. Instead of getting upset, I left."
Then he called the provider Boost Mobile. They referred him back to the store, but he still got nowhere.
"I was upset. I don’t have money to give away for free," Barnes said.
Action 9 went to Digital Link and found their return policy surprising.
The store told us a customer has only 30 talk minutes or 30 days, whichever is less, for returns.
Most other cellphone providers have a flat 30-day return policy.
After Action 9 contacted Boost Mobile, they refunded Barnes’ $63 and sent him a new upgraded phone at no charge.
Barnes told others to be careful buying a cellphone from stores that base returns on minutes used.
"Watch who you buy ’em from," Barnes said.
5 Day Forecast
Early Warning Doppler 9
Local Radar Loop
Regional Radar Loop
© 2013 Cox Media Group. By using this website,
Already have an account? Sign In
We have sent you a confirmation email. Please check your email and click on the link to activate your account.
We look forward to seeing you frequently. Visit us and sign in to update your profile, receive the latest news and keep up to date with mobile alerts.
Don't worry, it happens. We'll send you a link to create a new password.
We have sent you an email with a link to change your password.
We've sent an email with instructions to create a new password. Your existing password has not been changed.
To sign in you must verify your email address. Fill out the form below and we'll send you an email to verify.
Check your email for a link to verify your email address.