"It seems 100 percent of my calls go to voice mail," Wilkinson said.
Wilkinson said it started last November when she renewed her Sprint contract and got new phones.
She said Sprint told her they were upgrading to a 4G network and taking out towers.
"They say there is a deficiency that the towers are working at only 90 percent at the moment," Wilkinson said.
Sprint gave Wilkinson a special antenna to boost service at home, but that doesn't help when she's away showing homes and callers get her voice mail, which has this apology: "Please leave me a message and my phone will not ring due to an issue with Sprint"
Wilkinson said Sprint offered a one-time $200 credit on her $180 per month bill, but that's all.
She's fed up.
"The very least they could do is let me out of my contract without any penalty," Wilkinson said.
Action 9 got in touch with Sprint. That's when the company called Wilkinson and agreed to let her out of her contract, waive the early termination fees and allow her to keep her phones.
"I feel great, I feel great. I'm looking forward to getting better service somewhere else," she said.
With her new provider, Wilkinson will have a trial period to cancel, if she doesn't like the service.