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Posted: 6:11 p.m. Friday, May 10, 2013
By Don Griffin
CHARLOTTE, N.C. —
The sign outside says Karen's Cakes. Inside, owner Karen Pharr is doing the only thing she's known for the past 38 years -- making cakes. "I wonder sometimes what I would have done if I hadn't started doing cakes," she said with a laugh. It was no laughing matter when Pharr got a $1,437 bill for breaking her contract to switch landline phone providers.
"This is the bill I'm supposed to pay AT&T," she said. She blames the rep for Time Warner Cable Business Class, who she said convinced her to switch by promising to pay her AT&T cancellation fees. "He said, 'We can make you a deal. We can pay your contract out, and then you'll come to us,'" she said. Pharr said when she sent Time Warner her AT&T bill, they emailed back saying a "buyout was never approved" and denied making the promise. She said she'll have to bake a lot of cakes to pay the bill. "You work hard every day for your money, and (then a) big company like that promises you. They evidently hired this guy to call me," Pharr said. Action 9 got in touch with Time Warner to ask the company to look into Pharr's complaint. Within two days, a spokesman emailed Action 9 stating, "the billing questions surrounding Karen's account were expedited and resolved." The company then told Pharr it would send her a $1,437 check to pay her AT&T bill. Pharr gave her advice to anyone who gets a promise. "No more verbal promises. You know, you learn," she said.
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