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Posted: 2:42 p.m. Wednesday, July 17, 2013
CHARLOTTE, N.C. —
A Charlotte woman turned to Channel 9 after she received a water bill more than 100 times what she normally pays.The Charlotte Mecklenburg Utilities Department billed Rhonda Ferguson $2,400 for a leak she said she never had.Ferguson lives alone and doesn’t use a lot water, so she was shocked last February when she received the inflated bill.“I thought my blood pressure was going to go through the roof,” Ferguson said.The next month her water bill returned to $20, which she said is normal.Ferguson has been trying to convince CMUD she didn’t have a water leak. CMUD officials told Ferguson, per their policy, they would give her a one-time leak adjustment and write off the $2,400 bill, but she would have to show them repair receipts where she fixed a leak.Ferguson told Channel 9 she has no receipts. “I have no leak. I have nothing to adjust. Well, I have something to adjust, but I don’t have a bill to present them,” Ferguson said.Action 9 got in touch with CMUD to ask them to look into Ferguson’s complaint.After meeting with her, they gave her a one-time leak adjustment and reduced her $2,400 bill to $20.Ferguson was relieved.“I was just very thankful for your involvement of course, because I fell that was the reason it all happened,” Ferguson said. She said others with water bills who feel they are wronged should not hesitate to speak up.
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