Updated: 5:27 p.m. Tuesday, May 7, 2013 | Posted: 5:18 p.m. Tuesday, May 7, 2013

BBB: RXRelief card unlikely to help anyone with insurance

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BBB: RXRelief card unlikely to help anyone with insurance  photo
BBB: RXRelief card unlikely to help anyone with insurance

By Jim Bradley

CHARLOTTE, N.C. —

A new batch of cards has recently shown up in the mail in Charlotte.

The cards promise big discounts at the drug store, but that claim is being challenged at one drug store and in complaints to the Better Business Bureau.

Inside Pike's Pharmacy on Shamrock Drive, owner Jesse Pike has a harsh appraisal of the RXRelief discount card.

"This card in particular is nothing but a headache. In my opinion it is very misleading," said Pike.

The card is free and the company behind it claims you can save up to 75 percent on your prescriptions, but Pike said he has found little benefit for his customers.

"Many times our cash price is actually less than the service that this card projects," said Pike.

The company behind the card, Script Relief LLC in New York, insists the card works, and told Eyewitness News by phone Tuesday that 350,000 customers have saved $250 million using it.

The company's website said the RXRelief card is accepted at most well-known pharmacies, but when Eyewitness News asked about it at a Rite Aide on South Boulevard, an employee told us that the store does not accept it.

A Costco does, but a worker inside said she hadn't found a case yet when the RXRelief card saved customers money.

The BBB, which gives the card's parent company a B-minus rating, said the RXRelief card is unlikely to help anyone who already has insurance.

"Take it for what it is worth. If you do not have insurance coverage and you do have prescriptions that need to be filled, it might be worth a shot to see if it is going to save you money," said BBB President Tom Bartholomy.

Pike's Pharmacy said it stopped accepting the card, but said if you try to use it elsewhere, make sure you also ask what the regular cash price for your prescription is – it might be lower than the card's.

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