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Monday, Dec. 9, 2013 | 1:47 a.m.
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Posted: 5:36 a.m. Tuesday, March 19, 2013
CHARLOTTE, N.C. —
Mecklenburg County commissioners will take a hard look at how taxpayers are treated by employees and boards.It is part of the overhaul they are working on after a botched process to reevaluate property two years ago.One of the major focal points of this review process is in customer service. It’s something both the county and frustrated taxpayers want to see change.The demand for change from taxpayers comes as county commissioners look to fix the flawed 2011 revaluation process that saw thousands of homeowners over taxed for the values of their homes.A committee is looking at ways to not only improve the next revaluation, but also the Board of Equalization and Review – the board taxpayers appeal to when they feel they are overtaxed.County commissioners said they want to make the appeals process more customer friendly as they work to regain the public’s trust.
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