The U.S. Department of Transportation in investigating reports of delays of several hours at Charlotte Douglas International Airport due to the weekend's snowstorm.
U.S. Airways officials said Monday they do not have the number of flights that were affected or the exact delay times but said some of the delays were "lengthy."
"My heart goes out to those people who experienced that," traveler Patricia Davis said.
One traveler told Eyewitness News that her plane sat on the tarmac for at least three hours as planes were de-iced and moved to different gates.
"I can't imagine sitting for three hours," traveler Ann Stanfield said.
A U.S. Airways spokesperson said that delays of about two hours were absolutely believable. She said the snowstorm was stronger than expected, which meant longer waits between planes taking off and landing and more difficulties navigating the planes around each other to get de-iced.
But when it comes to those reports of longer delays, officials with the airline and the U.S. Department of Transportation would only say they are looking into them.
Depending on what the USDOT finds, the delays could violate a federal rule that says airplanes can sit on the tarmac for no more than three hours for domestic flights.
The only exceptions are for safety, security or air traffic control reasons.
U.S. Airways gave passengers cots and blankets, rebooked them, and offered some customers a refund for the cost of the affected flight.
Some will also receive a $300 travel voucher for a future flight.