A group of veterans has been fighting with the city for years to get a bus route extension. The vets want to get dropped off in front of the VA clinic instead of down the street.
Getting from the bus stop to the clinic, which is less than a half a mile away, is what some injured veterans call torture.
The walk on University East Boulevard is only two-tenths of a mile, but for a disabled person it’s tough.
"Many times, I’ll go halfway down the parking lot and I’ll go get them in a wheelchair," said veteran Alan Culp.
As a greeter at the VA clinic, Culp sees the riders of the No. 29 bus route before they make it to the door. After two years, he and other veterans said they've had enough. These are the emails they've sent to cats asking to get dropped off at the clinic's entrance. The answer every time is no.
"I just want someone to come up with a plan we've asked for over two years,” said Korean War veteran John Fenesy.
"We mentioned to them that the 300 visually impaired veterans who come here have a difficult time crossing the street,” said Vietnam veteran Jim Freeland.
CATS Manager of Service Development Pamela White said an alternate drop off location has already been investigated, but there's not enough space for the bus to turn around in the parking lot.
"It’s just not possible at this time without some type of infrastructure change to the parking lot,” White said.
White also said the concrete parking lot cannot support the heavy bus.
"Yet, we have every piece of fire equipment that comes in there, we also have 18-wheelers,” Fenesy said.
The veterans said they're not ready to give up their fight.
The bus makes 16 trips to the clinic per day. CATS said customers who'd like to get dropped off at the door can apply for their special transportation service.
Veterans said the application process is very involved and hard to understand.