Veterans in Rowan County are speaking out against the local agency that handles their benefits and assistance. They told Eyewitness News the Veterans Service Office is ignoring their calls and treats them poorly.
When disabled veteran Jon Morris recently had a question about his benefits, he called the nearest Veterans Service Office in Rowan County. No one answered, so he left a voicemail. He said no one called him back.
Several days and eight voicemails later, he said Veteran Service Officer Elaine Howle finally reached out, and left a message on his answering machine:
“After your eight calls, you don't ever need to call me but once. I will always call you back. I just have to wait for your turn comes up in line. You never get through directly to me either, because I'm a one-woman operation,” Howle said.