Technology Helps CMPD Officers Respond Faster

Charlotte's 911 dispatch center is fast-paced, but new technology is making it even quicker and safer for residents and officers.

The Automated Vehicle Locator System uses a Global Positioning System to show dispatchers exactly where officers are located.

“The ability to see those cars on the map allows them to have a better view of where the resources are so we can get people, the closest people, to the call faster,” said Crystal Coby, who helped implement the technology.

The Charlotte-Mecklenburg Police Department is the only police department using the GPS equipment in the region area. It's now installed in all 600 patrol cars.

That's good news for people in the University City area. They've seen an almost 13 percent increase in calls for service this year, the largest among all the districts.

“I think (the system) is a little bit more reassurance that it may be a little bit safer as far as if something does happen,” said resident Maria Webber.

Police said it not only benefits victims, but also officers. It's a way to locate them if they run into trouble.

And 911 dispatchers who use it first-hand said the new equipment is peace of mind when it comes to officer safety.

“They're handling so much in the field, going different directions, they oftentimes can't tell us where there are every single minute, so having that system readily available is helpful,” said dispatcher Laura Davis.