Student did not receive diploma after college closes suddenly

CHARLOTTE, N.C. — Some graduates couldn't get their diplomas, something they need for job searching, after a northeast Charlotte college closed suddenly. 
 
"I've wanted to be in the medical field, really, since I was 18," Lisa Auten said.
 
She got that chance and went back to school to become a phlebotomist, someone who draws blood.
 
"I just want to do the line of work I went to school for," Authen, who went to Brookstone College, said.
 
Brookstone was a for-profit school that closed a few months ago, citing difficulty keeping up with federal regulations. 
 
Auten said she took all of the classes, had straight As and paid in full. 
 
But when the school shut down, she had trouble getting her diploma. 
 
"It's been, it's been rough," she said.
 
She needed that diploma to take the state test to be certified and get a good full-time job. 
 
"I've been trying for four months," she said.  "(And) nothing (happens). Nobody responds to me. Nobody responds to my emails, my calls."
 
Action 9 called the person running the school. 
 
After a few days went by and it hadn't heard back,;reporter Jason Stoogenke stopped by the school, found the head of the college, got an email address and put Auten in touch with him. 
 
Days later, Auten had the paperwork. 
 
"I really didn't know where else to turn, and my aunt said, 'You need to call Action 9.'  I was like, 'Really?' ;and, so, I'm grateful, I'm very grateful on that," Auten said.
 
Need your diploma?
 
If anyone is in the same situation, email transcript.request@brookstone.edu. In the near future, the school will be required to turn all records including transcripts and diplomas over to the North Carolina State Archives in Raleigh.

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