Stories by Don Griffin
Action 9: Man waits nearly year for car to be repaired
A man said he waited nearly a year for his car after taking it to a local auto shop for repairs. He paid the mechanic nearly $900, but every time he called looking for it he got no response. "I get around walking mostly," said Michael Cathey. Cathey has been ...
Action 9: Woman gives $4,000 to company which tricked her
A local woman gave thousands of dollars to a company to help her prequalify for a home and fix her credit, but she never qualified and the business kept her money. Action 9 stepped in and found out the company's practices are now under investigation. Deshawna Talley already knew she ...
Action 9: Women spend $600 for missing portraits
Two Gastonia sisters spent nearly $600 for portraits of their newborn sons. When they returned to the department store for their pictures the studio had shut down. After endless calls and complaints they turned to Action 9 for help. Nehmaih Lampkin and Micah White are adorable 5-month-old cousins, born five ...
Action 9: Text messages telling of prize could be scam
Anyone who owns a cellphone most likely has received a text message claiming that they have won a big prize, but those messages will cost a lot more if you try to claim the cash. Action 9 broke down what to look out for and what to do if you ...
Action 9: Woman says company refuted promise to pay cancellation fees
The sign outside says Karen's Cakes. Inside, owner Karen Pharr is doing the only thing she's known for the past 38 years -- making cakes. "I wonder sometimes what I would have done if I hadn't started doing cakes," she said with a laugh. It was no laughing matter when ...
Action 9: Woman has no luck getting stolen $1,100 back on debit card
A thief stole a local woman's debit card information and spent more than $1,100. She tried to get her bank to reimburse the money she lost, but had no luck. "I have a couple of questions about my account," said Constance Houston. Houston has been calling her Credit Union to ...
Action 9: Woman learns lesson for future after issue with medical bill
A Charlotte woman was left with a nearly $300 hospital bill for a mammogram her insurance refused to pay. She later discovered the visit was outside her coverage area, but said the hospital never told her. She called Action 9 and learned a lesson for the future. In the past ...
Action 9: Couple happy after driveway repaired
Larry and Hollis Deason paid nearly $5,000 to have their asphalt driveway repaved two years ago. But they said a few months later, it started cracking. “I don't think I got what I paid for,” Larry Deason said. They said SMI Paving of Fort Mill gave them a one-year warranty ...
Action 9: Man tricked into investing $72,000 in fake metals scheme
A local man thought he invested $72,000 in precious metals, but he found out the broker he invested with is now under federal investigation. Action 9 found out about the mistake the victim made that he hopes others won't make. "All of these like this are precious metals that I ...
Action 9: Businessman given 15 days to move out of building after eviction
A local businessman was evicted from a Cornelius building after an incident involving an employee. He was given only 15 days to leave -- an almost impossible task. Diezel Krentz was left paralyzed from the knees down in a 2006 dirt bike accident but he refused to live off disability ...
Action 9: Man struggles with refurbished TV unaware of company's policies
A man turned to Action 9 after his refurbished TV broke just months after buying it. He called the company and even wrote letters, but could not get answers. Action 9 noticed the one mistake that could have saved him a lot of money. "This is the box my refurbished ...
Action 9: Local man promised $60 credit that never showed on bill
One local man thought a promotion on a Walmart family cell phone plan was too good to pass up -- he was promised a $60 credit for five months, totaling $300, but claims it never showed up on his bill. Last fall, Chris Revis signed up for the plan, buying ...
Action 9: Homeowner out $1,200 after not hiring professional home inspector
A Charlotte homeowner is out $1,200 and she blamed her home builder's bad work, but the company refused to pay her repair bills because the warranty expired. Action 9 discovered the mistake she made, and what others can do to protect themselves. "This is where the gutters fell off the ...
Action 9: Woman asks for refund after hearing aid problems
A local woman had her expensive hearing aid repaired several times until she finally said she wanted her money back. The company refused to return her $2,500. "Huh. What did you say? I couldn't hear you. What was that? Huh." That was how conversations went with Laura Simpson's old hearing ...
Action 9: Woman says she spent $7K on new roof that leaks
A local woman paid thousands for a new roof for her house four years ago. She now has bowls out to catch the leaks and also has a mold problem. Kalpana Rawani paid $7,000 for a new roof, but she said she's disgusted she has had to put out pans ...
Action 9: Statesville man spends 6 years to erase $300 termination fee
A Statesville man spent six years trying to erase a $300 termination fee from DirecTV. When he refused to pay it, it hurt his credit. It was not until he turned to Action 9 that he got the results that he wanted. Jap Johnson and his wife Carol love watching ...
Action 9: Technicians look at pump 17 times and can't find fix
Bill Wanamaker said just two years after spending $7,000 on a new heat pump, it stopped working. Technicians looked at the pump 17 different times and could not find a way to fix it. When the company refused to replace it, he asked Action 9 to get involved. Just two ...
Action 9: Woman says caller tried to collect hundreds from her
A woman turned to Action 9 after being harassed by a caller who claimed to be a debt collector. She said he called for weeks trying to collect hundreds of dollars from her. Christine Perry has been getting calls from someone claiming to be a debt collector and threatening to ...
Action 9: Woman says she paid for roof but company didn’t replace it
A woman said she's out more than $3,000 after the company she paid to fix her roof never did the job. When Action 9 went to get answers, it was discovered the company has a long list of complaints with the Better Business Bureau. Kenya McNeil’s roof was damaged by ...
Action 9: Salesman misleads woman with auto renewal contact
A local woman said she trusted a salesman when he said her contract with an alarm company would not be automatically renewed, but the fine print in her contract told a different story. The woman went to Action 9 to see if she could get out of her contract. Terri ...
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