Stories by Don Griffin
Action 9: Salesman misleads woman with auto renewal contact
A local woman said she trusted a salesman when he said her contract with an alarm company would not be automatically renewed, but the fine print in her contract told a different story. The woman went to Action 9 to see if she could get out of her contract. Terri ...
Action 9: Monroe couple struggles with contractor
A Monroe couple spent the winter without heat after their system was damaged by lighting. They hired a contractor to replace it, but the work was never done, even after the bank advanced the contractor a check. The couple turned to Action 9 to get them their money back. Judy ...
Action 9: Persistence helps to fix problems
A Charlotte homeowner no longer has to look at the dying oak tree next to his home. The home was foreclosed on, making it Bank of America's responsibility to clean up. It took a year of calls and help from Action 9 to finally get answers. Don Hovis has finally ...
Action 9: Man pays $3,700 for gutter system that doesn't work right
Charles Holland said the new $3,700 gutter guard system that he had installed on his house is not working like it is supposed to. He said at his front door, rain comes over the top gutter guard. "He took this off of it, so it wouldn't run over again and ...
Action 9: Man has issues getting power reconnected
John Clyburn is rehabbing a house to rent out, but was upset he couldn’t get the power reconnected. Duke Energy told him he'd have to pay $4,800 for past power usage by his cousins, who lived in the house previously. “My family lived here and because of that leads onto ...
Action 9: Couple says condition of cabin shortened vacation stay
Erica Forgach and her fiancé, Chris Katsanos, shortened their three-day stay at Hidden Creek Cabins, a mountain retreat in Bryson City, to one night after seeing the condition of their cabin. "Here's the stained towel," Forgach said, showing a picture. "Yeah, would you put that on your face?" Katsanos asked. ...
Action 9: Doctor overbills man for check-up
A check-up at the doctor turned into a headache for one local man when he kept getting billed for it. It all stemmed from an insurance problem, so Action 9 stepped in to help the patient get his money back. Mike Golden eats healthy to keep his diabetes under control. ...
Action 9: Woman spends weeks fighting to cash in insurance
A woman spent weeks fighting to cash in her life insurance policy that she needed for a family emergency, but each time she received wrong forms or information. Frustrated and fed up, she turned to Action 9. Maria Moreno had a $20,000 life insurance policy for 14 years, but unable ...
Action 9: Woman gave mortgage company thousands, but never heard back
A local woman gave a company thousands of dollars to help lower her mortgage payments, but once she gave up her money she never heard from the company. Action 9 found out what the company did was illegal. Ethel Mumford has been struggling to hold onto her house with an ...
Action 9: Woman says company never finished air duct job
A woman says she initially paid a Charlotte-area air duct company nearly $5,000 to clean her system after they told her it was covered in mold, but she says they never finished the job. Linda Edwards, 74, called Alpine Air in December 2012 after seeing the company's $39.95 coupon for ...
Action 9: Getting Samsung to replace a broken TV
John Prosperi grabs a soda and heads to his recliner to watch a movie on his 63-inch Samsung plasma TV. HE then sees a pink-ish purple streak ... "Here you go right here, right now. You see this purple band right across the screen there," he said. John said in ...
Action 9: Woman spends hundreds on Sears repair service
A local woman spent hundreds of dollars on a Sears repair service to get her fridge fixed. After several repair attempts and weeks of waiting for the repairman, she called Action 9 to get involved and get results. Cynthia Holiday's refrigerator has not worked for nearly a month. "I mean, ...
Action 9: Woman warns of wire transfers on Craigslist
Missy Mae is a German shepherd mix Carol Morrow rescued off Craigslist and gave a home. Morrow is struggling with a physical disability and she can no longer care for such an active dog. So, she went back on Craigslist to give Missy Mae away for free. Someone claiming to ...
Action 9: Woman says smartphone does not receive calls
A local woman said her phone was pretty much useless because she couldn't receive any calls. She tried getting a replacement phone from the company, but had no luck. Carrie Tzakos has a new $120 smartphone but can't receive calls. When Action 9 tried calling Tzakos, the phone didn't ring. ...
Action 9: Repairman fails to fix broken furnace
A man said he paid a local company $1,100 to fix his broken furnace, but the fix only lasted a day. Walter Holtzclaw had been turning on his kitchen range for weeks just to stay warm. "I had no choice if I was to stay warm," he said after he ...
Action 9: Local man pays $2,795 for company to take his timeshare
A local man paid a company close to $3,000 to help get rid of his timeshare, but it turns out he had to shell out even more money for the company's mistakes. Bobby Helms said his wood pallets business leaves little time to vacation and use his Florida timeshare. He ...
Action 9: Woman upset headstone never installed for deceased husband
Four stones and a stick is all that marks the spot where Henrietta Griffin's buried her late husband, Brodus, in November. "When I bring flowers I just have to set them there," said Griffin. She is upset the cemetery, Crown Memorial Park has not installed the grave marker she bought ...
Action 9: Woman never sees car she paid Auto Shop to help buy
A woman paid a Rock Hill auto shop $5,000 to help her buy a used car at an auction, but weeks after the purchase she still doesn't have the keys. Veronica Robinson would like to have a new car, but instead she is driving her husband's old pickup truck and ...
Action 9: Woman says she noticed problem after buying van
A local woman bought a van and said almost immediately she knew there was a problem. Shannon Colunga bought a 2002 Chrysler van from a Mooresville car lot in December. But she said right away, she noticed problems with the suspension. “To me, it sounds like it’s about to fall ...
Action 9: Woman wants out of contract with alarm company
One local woman signed up with an alarm company to make her home feel safer, but she quickly found out it was her bank account that need protection. Ashley Sitt signed up for a home alarm system two years ago and ever since has been trying to end the contract. ...
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