It was the worst disaster that some parts of South Carolina had ever seen: a thousand-year flood.
Four months after nearly 2 feet of rain pounded the state, taking lives and sweeping away dreams, many are still suffering.
Jennifer Gneiser took Channel 9 inside her home, which had 4 feet of water in it. Volunteers from across the country are tiling her floor, installing sheet rock and doing electrical work on her home.
“I woke to see the water halfway up my yard," Gneiser said.
Read our past coverage:
- SC families still suffering weeks after historic floods
- Nonprofits support SC schools that lost supplies in floods
- All of Interstate 95 now open after South Carolina flooding
- Guardsman hit by impatient driver after floods
- Governor urges evacuations along the coast
- South Carolina still on edge from floods
That was Oct. 4. It had been raining all night.
"I got out. I had to come back later in a boat to get my dog," she said. "Everyone's house was covered."
Nineteen people died in South Carolina. Thousands were left homeless, and 500 roads and bridges were damaged or wiped out.
Four months later, Mike Moore is still in Columbia, leading the Federal Emergency Management Agency’s efforts to help victims.
"This was a big disaster," Moore said. "Thirty-six of the 46 counties in the state were designated disaster areas."
A federal deadline passed for victims to apply for government aid passed in early January.
In all, 101,603 people applied for aid from FEMA, and the agency has doled out $83.5 million. Most of that money -- $72.3 million -- went for emergency housing.
Gneiser lost everything, and got some of that government help, but the FEMA check didn't go very far.
"You don't know where to start. It's a mess," she said. "FEMA gave me two months’ rent.”
An issue with her flood insurance meant that it didn't cover her losses.
See more images:
It looks like time has stood still in her neighborhood. Piles of trash, bedding and appliances are left to the elements, and boarded-up homes are visible everywhere.
Many of the homes still have large storage pods parked in the driveways, holding whatever families could save.
The storm dumped 20 inches of rain in the area, and more than 20 dams were breached.
Businesses took a beating too.
Not far away on Garner's Ferry Road, the severe damage is still very clear. A title loan business is in ruins, and a damaged Subway restaurant is boarded up. Behind that, two big-box stores, Marshalls and PetSmart, are still closed for repairs.
Signs are posted in the windows, telling customers to visit other stores.
Kim Stenson, who heads the state's emergency management agency, told Channel 9 that life is turning around for some.
“A lot of the people are recovering very well, and getting back to normal,” he said.
But for others, it's a struggle. FEMA does not pay to rebuild homes or do major repairs. Most government assistance is a stopgap, not a complete fix.
Michela Schildts is with the St. Bernard Project, one of more than a dozen nonprofit groups working in the area. Her agency is from a New Orleans parish devastated by Hurricane Katrina.
The St. Bernard Project is busy rebuilding 10 homes. Government agencies like FEMA are linking storm victims to volunteer groups like the St. Bernard Project, who can do what it can't.
“We see a lot of despair. We see a lot of destruction," Schildts said.
Volunteers are performing thousands of dollars' worth of repairs, in some cases $40,000 worth on homes, all from gifts and donations.
Months after the devastation, the worst problem is mold, which gets worse with time. Many low-income families are staying in moldy homes. FEMA money can't be used for professional mold removal in most cases.
"They’re having to stay in these houses, literally sleeping underneath a ceiling with mold on it, and in a bed that has mold on it, because they have nowhere else to go," Schildts said.
Gneiser will get her home back in just a few weeks. She'll need all new furniture and appliances. Still, she's grateful for what so many strangers are doing to give her life back.
"I can't put into words enough how much I appreciate what they've done," she said.
The first house in the neighborhood was demolished the day before Channel 9 arrived to do a story on the recovery. Others will follow because many are simply too damaged -- 50 percent or more -- to get building permits.
Kimara London lived two doors down from Gneiser with her mother. They are staying in a camper in the driveway while their home is repaired.
"It’s really sad to see a house torn down just yesterday," she said.
That's not all she's seen in the last few weeks. Strangers in white work vans have been driving down her street, walking around homes and posing as HVAC repair crews.
She called her neighbor, who no longer lives next door, to ask if she'd called anyone to do any work.
"These men told me they were there at her request to look at her AC unit. She told me she hadn't called anyone. I think people are looting and stealing," London said.
The long-term recovery effort will go on for months. The federal disaster recovery coordinator is working to determine what kinds of continuing support are needed, and which federal agencies will stay involved across the state.
Gneiser said what she needs most is someone to talk to. Many of the houses around her are empty, and she doesn't expect her neighbors to come back.
"The struggle isn't over for anybody, by any means," she said.
Read our past 9 Investigates stories:
© 2021 Cox Media Group