• CAUGHT ON TAPE: Charlotte postal worker tosses package to front door

    By: Jason Stoogenke


    CHARLOTTE, N.C. - Action 9 obtained a video of a postal worker in the university area throwing a customer's package to the front door.

    The customer said he's gotten mail damaged, late, or not at all, and the latest incident was an example.  He didn't want to go on camera, but neighbors did.

    [FOLLOW Jason Stoogenke for updates on his reports] 

    "What?" neighbor Antonio Bell said when he saw the video. "That's crazy."

     "I think (the postal worker) gets paid to do a job and he should do exactly what he's trained to do, and that's to treat people's things like they're his," neighbor Daphne Largo said.

     Action 9 investigator Jason Stoogenke has been covering concerns over mail delivery for the past two months. In July, customers contacted Stoogenke to complain about mail service in their area.

    [PAST COVERAGE: Neighbors say mail problems even more widespread] 

    After the report aired, other customers complained too. They posted more than 100 comments on Stoogenke's Facebook page. 

     Former and current postal employees contacted Action 9, not to dispute the allegations, but to agree with them.  They said customers were right and blamed management. 

    About a week later, Stoogenke met up with postal workers as they held a rally demanding better working conditions and better service. 

    "If we don't have the staffing to process it, we process it late,” Tony Wilson, with the American Postal Workers Union, said at the time. “It gets to your local post office late, your letter carriers get on the street late, so it's all tied in."

    The U.S. Postal Service didn't deny the allegations and said it was "adjusting employee staffing and scheduling."

    About two months later, the recent video surfaced.  

    The customer who captured it said there wasn't anything fragile in this box and that the postal service apologized.

    The postal service told Stoogenke the worker is still on the job.

    "Postal employees take great pride in their work delivering for the American public,” the postal service said. “A mishandled package is unacceptable and does not reflect the careful efforts of the thousands of professional, dedicated carriers and clerks in our workforce. The postal service takes the customer's complaint very seriously and a full, robust investigation is underway. We apologize to the customer and have addressed it with our employee. The postal service is committed to providing outstanding service to its customers. This incident was unfortunate but the vast majority of the more than four billion packages shipped using the U.S. Postal Service each year arrive swiftly, safely and intact."

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