CHARLOTTE, N.C. — Seluleta Glenn said she's a single mom with four kids.
She's also on disability and uses a Direct Express card. The federal government puts money on her card every month.
Glenn said she went to the CashPoints ATM on Eastway Drive.
"That's the only place I get money out with that card," she said.
A few weeks later, she told Action 9 that someone accessed her account and stole $683.
She thought there must have been a skimming device on the ATM, so she reported it to Direct Express.
The company investigated, then officials sent her a letter, saying, "We cannot confirm that fraud occurred."
"Really upsetting because that's not a little bit of money to sweep up underneath the rug," Glenn said.
Glenn called Action 9's Jason Stoogenke, who initially didn't know if he could help because he knew he needed proof that there was a skimming device on the machine.
He asked police if they had any cases at that ATM recently. They said no.
So, he asked the State Employees' Credit Union, which runs CashPoints ATMs, the same question.
SECU told Stoogenke yes, it had removed a skimming device from that ATM recently, and that was all the evidence he needed.
He took the information to the U.S. Treasury Department, which handles media requests for Direct Express.
He asked the agency to reconsider Glenn's case, and he assumed it could take weeks or even months to resolve.
But just seven days later, Comerica, the bank the Treasury Department uses for Direct Express, reimbursed Glenn the full $683.
"I feel good," Glenn told Stoogenke, choking back emotion. "I don't think it would have happened without you."
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