Action 9: Some Charlotte neighbors fed up with late, undelivered mail

CHARLOTTE, N.C. — Multiple residents in one northeast Charlotte said they get their mail late or not at all. They said some of the delayed mail includes medicines, health insurance cards and bills.

They live in the Winding Creek neighborhood off of Back Creek Church Road.

They have no idea why there are problems with their mail, and they said it has been going on months or even longer.

When Action 9 investigator Jason Stoogenke agreed to meet them to hear the situation, upset residents filled one neighbor's living room.

"I have periods of time of two weeks without receiving any mail," Chanele Jackson said.

"I have things mailed to me two and three times that I never got," Marianne Westcott said.

Some said they racked up late fees and interest.

"It's messed up our credit cards," Grace Wilks said.

"The service has been absolutely horrible," Jeff Minder said.

Minder runs his own business from home. He said it impacts his job, too.

They said they went to their post office on North Tryon Street and complained repeatedly. They said the post office promises to "look into it," but that nothing changes.

"This is not three weeks, three months. This is six months and a year, I'd say, at least a year, going that far back," Westcott said.

Wilks' husband reported the issue to the postal service headquarters in Washington, D.C. and Doris Fleming now rents a P.O. box even though it costs her more time and money.

"They have no respect for us. They have no respect for our time nor what we're expecting to receive from the post office, and we're simply fed up with it," she said.

United States Postal Service responded to Stoogenke's questions about the late and undelivered mail.

The agency issued this statement: 

The Postal Service is committed to timely, consistent and quality mail delivery service at the lowest cost possible each day. We take customer concerns seriously and apologize for any inconvenience.

New management at the North Tryon Station is committed to improving mail delivery. Recently they realigned staffing, are evaluating routes, and continue to reinforce delivery best practices with carriers to improve service. Charlotte customers who have questions about mail delivery can contact their local Post Office or call the Charlotte Postmaster’s Office at 704-393-4547.

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