CHARLOTTE — More people have complained to Action 9's Jason Stoogenke about John Jackson than any other appliance repairman.
Customers said Jackson took their money and did work, but their appliances still didn’t work.
Jackson used a lot of company names, which made it harder for consumers to research him.
Action 9 started investigating him in 2018.
Stoogenke took their complaints to North Carolina Attorney General Josh Stein and stayed in touch with him about the Action 9 investigations. Stein sued Jackson in August. On Monday, a judge issued a permanent injunction against Jackson, banning him from appliance repair work in North Carolina.
The judge also ordered Jackson to pay more than $12,000 to victims and more than $100,000 in fines.
"(Jackson) advertised to a lot of seniors. He would say, ‘Overnight or same-day service,’ so that if you were desperate, if your refrigerator was out of service and you were at risk of losing all your groceries, he would prey on that desperation," Stein said.
“I would like to deeply apologize to all parties involved, and I’m working diligently with the Attorney General’s Office to pay each customer back expeditiously,” Jackson told Stoogenke Tuesday.
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