Customers and well-known store upset with appliance repair company

CHARLOTTE, N.C. — Terri Weirich says her dryer died. So she called QC Appliance Repairs. She says part of the reason she called was that she thought the company was Queen City Audio Video Appliances, but the two are unrelated.

Weirich says she paid QC Appliance Repairs $200 but that the company didn’t do the work. She told Action 9′s Jason Stoogenke the company said it had to order a part and never came back. She says it’s been almost a month.

“That’s when I started saying, ‘Oh no. I’ve been had,’” she said. “It’s not as much about the money. It’s just a simple fact that somebody took advantage of me and my family.”

Other viewers told Stoogenke similar stories. They say they also hired QC Appliance Repairs, thought it was tied to Queen City Audio Video Appliances, and had trouble getting the company to do the work or had trouble getting refunds.

Jodi McLaughlin says she gave QC Appliance Repairs more than $300 and got the runaround. She says it’s been about a month, too. “It’s the principle of the thing really. You just, you don’t do that, you don’t treat people like that,” she said.

Queen City Audio Video Appliances sued QC Appliance Repairs for using such a similar name and won recently. “We worked long and hard to establish our queen city brand for almost 75 years now and this is crazy that something like this would come up,” Queen City Audio Video Appliances owner Roddey Player said.

Action 9 texted every number and emailed every email address it had for QC Appliance Repairs but didn’t hear back in time for this report.