• Issues continue with Affordable Care Program website

    By: Scott Wickersham


    CHARLOTTE, N.C. - As more people try to sign up for the Affordable Care Program, more issues are popping up with the website.

    On Monday, Eyewitness News spoke to one of three certified health care navigators in Charlotte who said how many people are looking for help from a person one-on-one.

    The White House said more than 19 million people have visited healthcare.gov since the site went live at the beginning of October.

    Madison Hardee has been getting calls from some of those people who just want to talk with someone.

    "There have been a lot of glitches with the website," she said.

    As a certified navigator, she can walk people through the application process – answering questions for the new and complex healthcare system.

    "My first piece of advice is to remain calm. This is a marathon, not a sprint," she said, "We know people are frustrated right now… have patience if you want to sit down and talk we are happy to meet with you."

    On Monday, President Barack Obama once again acknowledged the problems and said he is confident that the administration will be able to fix it.

    He guaranteed that everyone who wants to get insurance through the new exchanges will be able to do so, even if they have to enroll over the phone or fill out a paper application.

    Hardee said there is still time to get coverage starting next year.

    "As long as you enroll before Dec. 15, coverage will start Jan. 1," she said.

    To set up personal appointment for health care registration call 855-733-3711.

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