CONCORD, N.C. — Channel 9 spoke with several people in Concord's Country Acres subdivision Wednesday, who said their water stopped running on Saturday.
By Monday, they said it began to drip, but the pressure remained very low.
“We actually had to buy water to get the kids ready for school and things like that,” resident Tammy Shamsiddeen said. “It’s been rough and a real inconvenience.”
Resident Sherrie Harmon said she had to fill eight jugs of water to do basic things like flush a toilet and brush her teeth -- and she said it isn't the first time she had to do it.
Harmon said water pressure issues have been nearly constant since she began service with Aqua North Carolina.
“We just don’t know what’s going to happen,” Harmon said. “The technicians even told me the wells are going dry, and they’re reported that to Aqua, but Aqua’s not doing anything about it.”
Channel 9 contacted Aqua about the problems. In a statement, the company said it is trying to get to the bottom of the issue.
By Wednesday afternoon, water pressure was back up for Harmon, but she said she’s worried it won’t stay that way.
"[My fear] is that it’s going to happen again, in a week, a month or two months, it will happen all over again,” Harmon said.
Aqua North Carolina's full statement to Channel 9:
“The Country Acres subdivision, which includes approximately 80 customer connections, has been experiencing low pressure for the past two weeks. Aqua staff have inspected the system and searched for water leaks in the water main but have not located any to date. At the same time, Aqua has identified residents filling swimming pools and asked them to voluntarily stop those activities. In working to help us resolve the issue, the City of Concord has agreed to temporarily assist Aqua and these customers by installing an emergency interconnection with their system. When Aqua’s system is returned to normal operating pressure, any potential leak should become evident and, once repaired, the system will be brought back to normal operating conditions. The emergency interconnection is expected to be complete by tomorrow, Oct. 3."
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