Woman claims she was sexually assaulted at Ballantyne massage parlor

CHARLOTTE, N.C. — It's supposed to be a place of rest and relaxation, but a customer at a massage parlor in Ballantyne said she was sexually assaulted by an employee.

Police said a 38-year-old woman went to the Atrium Health in Pineville around 4:30 p.m. Wednesday after she said she was sexually assaulted by an employee at the Massage Envy in Ballantyne Village.

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Customers said they are shocked by the allegations.

"It's pretty scary and I've gone to this Massage Envy before," Terri Sawyer said. "It makes me not want to go there anymore."

The Charlotte-Mecklenburg Police Department said it's investigating the claims, but no charges have been filed at this point.

According to CMPD, officers couldn't provide specific details about what the woman said took place.

Eyewitness News reporter Tina Terry went inside the business for a comment and hours later, a corporate spokesperson sent the following message to Channel 9:

"We cannot comment on a pending case, but we believe we have established best-in-class practices to address the types of issues alleged...."

As police investigate, some customers are hoping the person accused is out of direct contact with customers.

"You should feel safe anytime you go somewhere thinking you're just going for a massage," Sawyer said.

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Massage Envy said it has a safety advisory council to help ensure a safe environment for customers.

There's no word on whether the employee has been placed on leave.