• Neighbors say mail problems even more widespread

    By: Jason Stoogenke


    CHARLOTTE, N.C. - Channel 9 told reported last week about people in one Charlotte neighborhood getting mail late or not at all, including bills and medicines.

    The United States Postal Service didn't deny problems in that neighborhood, Winding Creek in northeast Charlotte.

    Action 9: Some Charlotte neighbors fed up with late, undelivered mail

    Officials said it's reworking staff and routes.

    After that report aired, viewers posted hundreds of comments on Action 9 investigator Jason Stoogenke's Facebook page.

    Post office insiders commented as well, saying there's a problem.

    "We don't get our mail at all, or we get it severely late," one post read.

    "This has cost us money in fees or missed deadlines," another post read.

    "I'm not receiving documents,” resident Ron Bradley told Stoogenke. “I'm receiving them a month late."

    He works from home so the mail issues impact his job, too, costing him time and money.

    "It's extra added stress that I don't need," he said. "It puts me behind the eight ball."

    Some postal workers agree.

    One man said he worked there for 40 years and said, "It is not a pretty picture."

    Another worker, who was worried about retaliation, told Stoogenke that the office where she works has gone "downhill since last year" and that there's not enough staff, especially on the more rural routes.

    That falls on other carriers to do those routes after they finish their own.

    She told Stoogenke that she sometimes works until midnight.

    Multiple viewers posted comments, saying they have complained to the postmaster general or inspector general but that nothing's changed.


    Stoogenke asked the USPS for an on-camera interview, but it sent this statement instead:

    "We take customer complaints seriously and want to resolve them as quickly as possible. We encourage customers to contact us immediately when there is a possible issue so postal officials can identify the source and resolve the matter as soon as possible. 

    Since you brought us these customer concerns in the Winding Creek neighborhood, we have already taken steps to find a long-term solution including making route adjustments, assigning regular carriers to routes in the area and reinforcing mail delivery best practices with carriers. We recognize that consistency is paramount with our customers and the new delivery pattern is designed to provide that measure of regularity in daily service. We will continue to examine routes, adapt to growth and make adjustments as necessary.

    Charlotte customers who have questions about mail delivery can visit their local Post Office or call the Charlotte Postmaster's Office at 704-393-4555 (or 4547) during normal business hours.

    We also encourage customers to consider Informed Delivery, a free and optional service that sends users a daily email with photos of the mailpieces that are due to arrive soon. With Informed Delivery, customers can see their mail before it's delivered to their door and adds a layer of transparency to the mail delivery process."



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