Action 9: Companies, contractors and their role in home projects

by: Jason Stoogenke Updated:


KANNAPOLIS - A former Marine decided to redo the siding on his Kannapolis home himself.

But it turned out to be a bigger project than he thought, so he hired a company, Sears, to do the job. Then, when other problems started, he turned to Action 9 for help. He showed Action 9 where the siding was cut unevenly, the sharp edges, and the warping.
Doty said the workers left part of attic window missing and debris all around his yard. Some pieces were sharp. Others, he worried, were lead-based paint chips. After all, it's an old house.

"[I] have grand babies coming around. I don't want my kids playing in the yard because of this," he said.

Companies like Sears use dozens, or even hundreds, of contractors. Your contract is with the company, not the contractor, so if you have a problem, go right to the company, not the contractor.

That's what Action 9 did, for Doty.

It took a month to coordinate, but Sears got its contractor back out to Doty's home to fix the work.  Doty said if it hadn't been for Channel 9, the work wouldn't have gotten fixed.

He said Sears even sent a project manager to his home Wednesday to see the progress for himself.  Apparently, that manager said the work looks almost done, but he plans to have crews back Monday to finish the job.

In theory, you can always ask the company you hire what contractor it plans to use so you can research it ahead of time. Just remember, big companies may not have that information at the time you book the work, so you may end up with less time to do your research.