CHARLOTTE, N.C.,None — Joyce Henderson bought a 12-year-old Honda Civic last June from an auction. Before long, she found that she was in for some surprises.
First, she had to spend thousands on unexpected repairs.
"[I] spent about $2,000," she said.
Next, she didn't get the title, which she said Rock Hill Public Auto Auction promised in the contract.
Henderson needed the title in order for the Department of Motor Vehicles to issue her a permanent tag.
"I called [Rock Hill Public Auto Auction] just about every week asking, ‘Am I going to get my tag, my title for my car?'" she said.
Henderson said the auction always said they would take care of it, but her wait continued.
For three months, she had to go back to the DMV to get a temporary tag reissued.
Then, when the auction finally sent her a title, the DMV told her it was incomplete...
"They kept turning me down for a tag, so I decided to write Action Nine," Henderson said.
Action Nine went to Rock Hill Public Auto Auction and spoke to the office manager, Ali Mabandrani.
"By law, we have 30 days to get the title," Mabandrani said.
Mabandrani said the car came from Maryland and they had trouble getting signatures on the title.
"Any customer that calls and has a title issue, it is number one on our board," Mabandrani said. "I feel very sorry that she had this issue."
The auction sent Henderson a valid title after Action Nine's contact, which allowed her to finally get her license tag.
"Hallelujah, thank you," she said.