None — One Huntersville woman was surprised when the diet pills she ordered cost more than she thought they would.
Dorothy Lane said she ordered Avesil after seeing an advertisement for the diet pill with a 14-day free trial offer. The ad said she only had to pay $5.95 for shipping.
"I just thought that, OK, what have I got to lose?" Lane said.
A few weeks later, Lane said the company debited $89.
"So I called them the minute I got the statement," she said.
A company representative reminded Lane of its terms and conditions, which state that customers must cancel and return the product before the end of the 14-day trial to avoid the $89 charge. Lane missed the deadline.
The Better Business Bureau called it deceptive advertising.
"Their advertising claims it to be free (and says) all you have to do is pay shipping and handling, and so that's basically their ploy of getting your credit card information," BBB President Tom Bartholomy said.
Action 9 sent the diet pill company a letter and called twice and left messages. No one responded.
After that, though, Lane got a full refund to her account for $95. She said the experience taught her a lesson.
"There is no such thing as a free trial offer," she said.