CHARLOTTE, N.C. — For the past two days, Charlotte-Mecklenburg Utilities Department crews worked around the clock to find what was causing low water pressure.
CMUD director Barry Gullet said they first noticed the issue Sunday afternoon when the water level in tanks they monitor wasn't rising.
Gullet said it's never taken this long to pinpoint a problem
"This is a very rare occurrence in Charlotte. Our water system is very reliable. It's very unusual for us to have any kind of wide spread problems at all," Gullet said.
Crews dug six feet underground to get to the valve. They're trying to fix the part that opens and closes the valve.
Water has been filling the affected tank since Monday night, causing water levels to be lower than normal.
Customers Channel 9 spoke to say they hope it's fixed soon.
"We need them to have good running water. Not low water that we can barely wash in, that's not's going to work" said Taylor.
Until the problem is fixed one lane of The Plaza will remain closed near the pump station.
CMUD officials said homes in the affected area will continue to have reduced pressure, but they shouldn't have outages.
Officials told Channel 9 the work should be complete by Thursday.
With water restored to a majority of CMUD customers, it's no longer operating out of their emergency operations center.
Those experiencing water pressure issues are asked to call CharMeck 311 (dial 311 or 704-336-7600).
Check back with wsoctv.com for updates on this developing story.
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