CMPD launches new ‘customer experience’ initiative

CHARLOTTE, N.C. — The Charlotte-Mecklenburg Police Department plans to train officers in customer service techniques, in an effort to strengthen relationships between officers and the community following a year of unrest felt around the country. The department has outsourced a customer service specialist to assist them in the training.

Chief Johnny Jennings said the department tailored the program to help change the culture of CMPD in a positive way.

>> In the video at the top of this page, Channel 9′s Gina Esposito talks to Chief Jennings about the new initiative.

(WATCH BELOW: CMPD community engagement team organizes food giveaway)